Make the door easy to identify.
For Main Street premises or a larger business site, share the unit, door position and a contact who can meet at the entrance. Describe whether the problem appears when unlocking, latching or securing the premises.
If keys have changed hands, discuss rekeying suitable locks. If the lock is sticking or loose, the lock repair page explains which symptoms to mention. Specialized systems need separate confirmation.
Describe how the entrance is used.
Say whether customers use the door all day, staff use it at opening and closing, or it serves a separate unit. If a property manager controls the hardware, explain who needs to approve changes. Do not assume a tenant key authorizes every shared entrance.
For key-control concerns, identify the particular locks and who currently holds copies. For a mechanical problem, say whether it appears when turning the key or when the door closes. Review our estimate questions before agreeing to a repair or change.